At Royal Kingz Skincare, we take pride in offering high-quality skincare products to our customers. Due to the nature of our products and for health and safety reasons, we have a strict 'All Sales Are Final' policy. This policy is designed to ensure the integrity and safety of our products for all customers.
All Sales Are Final:
- No Returns or Refunds: Once a purchase is made, we do not offer returns, exchanges, or refunds. All sales are final. This policy is in place due to the health and hygiene concerns associated with skincare products.
- Product Issues Caused by Company: In the rare event that there is a problem with the product caused by Royal Kingz Skincare, such as damaged products or incorrect items shipped, we will address these issues on a case-by-case basis. Please contact our customer service team immediately if you encounter such issues.
Exceptions to the Policy:
- Damaged or Incorrect Products: If you receive a product that is damaged or not what you 15 Days of receiving the product. We will work with you to resolve the issue, which may include a replacement or a credit for future purchases.
Process for Reporting Product Issues:
- Notification: Contact our customer service team within the specified timeframe with details of the issue. Include photographs of the product to illustrate the problem.
- Evaluation: Our team will assess your claim to determine the appropriate course of action. This may involve sending a replacement product or offering a credit for future purchases.
- Resolution: We will communicate the resolution to you and provide any necessary instructions or information.
Non-Eligible Items:
- Products that have been opened or used.
- Products not purchased directly from Royal Kingz Skincare (e.g., third-party retailers).
- Items on sale or clearance.
Additional Information:
- We reserve the right to refuse service to anyone who, in our opinion, is abusing our sales policy.
- We recommend that customers review product descriptions and ingredients carefully before making a purchase to ensure it meets their needs and expectations.
Contact Information:
For any questions or concerns regarding our sales policy, please contact our customer service team at Royalkingzskincare@gmail.com.
